IMAP / SMTP Setup

Connect any email provider that supports IMAP and SMTP. This works with most email services including:

• Custom domain email (hosting providers)
• Zoho Mail
• ProtonMail Bridge
• Yahoo Mail
• Fastmail
• Self-hosted email servers

Prerequisites

• IMAP server address and port
• SMTP server address and port
• Email username and password (or app password)
• Admin access to your Tiketti organization

Caution

Many email providers require app passwords instead of your regular password when connecting third-party apps. Check your provider’s documentation.

Finding Your Server Settings

Common IMAP/SMTP settings:

Provider	IMAP Server	IMAP Port	SMTP Server	SMTP Port
Generic	imap.provider.com	993 (SSL)	smtp.provider.com	587 (TLS)
Zoho	imap.zoho.com	993	smtp.zoho.com	587
Yahoo	imap.mail.yahoo.com	993	smtp.mail.yahoo.com	587
Fastmail	imap.fastmail.com	993	smtp.fastmail.com	587

Tip

Search for “[your provider] IMAP settings” to find the correct server addresses.

Connection Steps

1. Navigate to mailbox settings

   Go to Settings → Mailboxes in your Tiketti dashboard.

2. Add a new mailbox

   Click Add Mailbox and select IMAP / SMTP.

3. Enter IMAP settings

   Fill in the incoming mail settings:

   • IMAP Server: e.g., imap.yourprovider.com
   • Port: Usually 993 for SSL
   • Security: SSL/TLS (recommended)
   • Username: Your email address
   • Password: Your password or app password

4. Enter SMTP settings

   Fill in the outgoing mail settings:

   • SMTP Server: e.g., smtp.yourprovider.com
   • Port: Usually 587 for TLS or 465 for SSL
   • Security: STARTTLS or SSL/TLS
   • Username: Your email address
   • Password: Same as IMAP (usually)

5. Configure mailbox options

   Set additional options:

   • Display name: How the mailbox appears in Tiketti
   • From name: Display name for outgoing emails
   • Sync folder: Usually “INBOX”

6. Test the connection

   Click Test Connection to verify both IMAP and SMTP work.

App Passwords

Many providers require app passwords for third-party access:

Creating an App Password

1. Go to your email provider’s security settings
2. Look for “App passwords” or “Third-party app access”
3. Generate a new password for “Tiketti” or “Mail client”
4. Use this password instead of your regular password

Providers Requiring App Passwords

• Gmail: If 2FA is enabled, requires App Password
• Yahoo: Requires App Password
• Zoho: Requires App Password
• Fastmail: Requires App Password

Note

If your provider doesn’t support app passwords, you may need to enable “Less secure app access” (not recommended) or use OAuth instead.

Port and Security Settings

IMAP Ports

Port	Security	Notes
993	SSL/TLS	Recommended, encrypted from start
143	STARTTLS	Upgrades to encrypted after connect

SMTP Ports

Port	Security	Notes
587	STARTTLS	Recommended for client submission
465	SSL/TLS	Legacy but widely supported
25	None	Usually blocked, not recommended

Troubleshooting

”Authentication Failed”

• Double-check username (usually full email address)
• Use an app password if your provider requires it
• Verify 2FA isn’t blocking access

”Connection Refused”

• Check the server address for typos
• Verify the port number is correct
• Ensure your firewall allows the connection

”Certificate Error”

• Make sure you’re using the correct security setting (SSL vs STARTTLS)
• Some self-signed certificates may need special handling

Emails Not Syncing

• Verify IMAP credentials work (test with a desktop email client)
• Check the sync folder name matches exactly
• Ensure the mailbox has messages in the specified folder

Can’t Send Emails

• SMTP credentials may be different from IMAP
• Check if your provider requires a specific “From” address
• Some hosts block outgoing email on shared hosting

Self-Hosted Email Servers

For self-hosted mail servers (Postfix, Dovecot, etc.):

• Ensure ports are open and not blocked by firewalls
• Use valid SSL certificates (Let’s Encrypt works well)
• Configure proper SPF, DKIM, and DMARC records for deliverability

Next Steps

• Send your first reply
• Set up additional mailboxes