Quick Start

This guide will help you set up Tiketti and receive your first ticket in under 5 minutes.

Prerequisites

• A Tiketti account (sign up at tiketti.app)
• An email account you want to connect (Gmail, Outlook, or any IMAP provider)

Setup Steps

1. Create your organization

   After signing up, you’ll be prompted to create your first organization. Enter:

   • Organization name (e.g., “Acme Support”)
   • Ticket prefix (e.g., “ACME” → tickets will be ACME-1, ACME-2, etc.)

2. Connect your email

   Go to Settings → Mailboxes and click Add Mailbox.

   Choose your email provider:

   • Gmail: Click “Connect with Google” and authorize access
   • Outlook/Microsoft 365: Click “Connect with Microsoft” and authorize
   • Other (IMAP): Enter your IMAP server details manually

3. Send a test email

   Send an email to your connected mailbox from a different email address. Within 2 minutes, it will appear as a new ticket in your inbox.

4. Reply to your first ticket

   Open the ticket and type a reply. When you send it, the customer receives a normal email response.

Tip

Tiketti checks for new emails every 2 minutes. You can trigger a manual sync from the mailbox settings.

What’s Next?

• Learn key concepts - Understand tickets, contacts, and labels
• Set up your team - Invite team members and assign roles
• Configure time tracking - Track billable hours per ticket