How Tiketti compares
An honest look at how we stack up against the alternatives. We built Tiketti to fill gaps the big players leave behind.
Feature-by-Feature Comparison
Compare 35+ features across leading help desk platforms. See exactly what you get at each price point.
Core Ticketing
| Feature | Tiketti | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| Email Integration | | | | |
| Shared Inbox | | | | |
| Ticket Merging | | | | |
| Internal Notes | | | | |
Productivity
| Feature | Tiketti | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| Time Tracking | | | | |
| Saved Views | | | | |
| Bulk Actions | | | | |
| Canned Responses | Soon | | | |
| Keyboard Shortcuts | | | | |
Automation
| Feature | Tiketti | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| Visual Workflow Builder | | | | |
| Business Rules | | | | |
| Auto-Assignment | | | | |
| SLA Policies | Soon | | | |
| Escalation Rules | Soon | | | |
Organization
| Feature | Tiketti | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| Custom Labels/Tags | | | | |
| Team Management | | | | |
| Custom Role Permissions | | | | |
| Multi-tenant / Multi-brand | | | | |
| Contact Management | | | | |
| Company Profiles | | | | |
Compliance & Security
| Feature | Tiketti | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| Audit Log | | | | |
| EU Data Hosting | | | | |
| GDPR Tools | | | | |
| Data Export | | | | |
Customer Experience
| Feature | Tiketti | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| Customer Portal | Soon | | | |
| CSAT Surveys | Soon | | | |
| Knowledge Base | Soon | | | |
| Live Chat | | | | |
Integrations & API
| Feature | Tiketti | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| API Access | | | | |
| Webhooks | | | | |
| Slack Integration | Soon | | | |
| Zapier Integration | Soon | | | |
Analytics & Reporting
| Feature | Tiketti | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| Basic Reports | | | | |
| Custom Dashboards | Soon | | | |
| Export Reports | | | | |
How to read this table
Pricing and features based on publicly available information as of December 2024. Verify current pricing on vendor websites.
Why teams choose Tiketti
The features that matter most to growing teams
Time tracking that actually gets used
Built-in time tracking on every ticket means your team logs hours without switching tools. Know exactly what to bill at month end.
Enterprise features without enterprise pricing
Audit logs, workflow automation, and API access on every plan. No surprise upsells when you need compliance features.
EU hosting by default
Your data stays in the EU. No forms to fill, no extra fees, no waiting for migration. GDPR compliance from day one.
Visual workflow builder
Drag-and-drop automation that anyone can understand. No code required, no consultants needed.
Ready to simplify
your support?
Join teams who switched from email chaos to organized ticketing.
Start your free trial14-day free trial. No credit card required.