Time Tracking

How much time did you lose last month because you forgot to start a timer? With most tools, time tracking requires discipline - remember to click start, remember to click stop. Every interruption is a chance to forget. Tiketti flips this around. Enable auto-start and the timer begins the moment you open a ticket. Send a reply? Timer starts. You don't have to remember anything - tracking happens in the background while you focus on actual work. The timer persists when you switch between tickets. Jump from one issue to another and your time keeps accumulating on the original ticket. When you're done, click stop. No more reconstructing your day from memory or calendar.

Time tracking lives right on the ticket - not in a separate app, not in a spreadsheet. Click the timer when you start, or let it start automatically. Add time manually for meetings or offline work. Either way, every minute links to the ticket, the contact, and their company. The activity timeline shows everything in one view: messages, status changes, assignments, and time entries. When someone asks "what happened with this ticket?", the full story is right there - including exactly how much time was spent. For your team, this means visibility without micromanagement. Managers see time data naturally as part of the ticket, not through surveillance software.

Different clients have different billing arrangements. One wants 15-minute increments. Another prefers exact time. A third is on a fixed retainer where time is tracked but not billed. Tiketti handles all of them. Set organization-wide defaults, then override per client. Choose rounding method (up, down, nearest) and increment (1, 5, 6, 10, 15, 30, or 60 minutes). Mark clients as always billable, never billable, or case-by-case. Set minimum entry times so quick tasks don't slip through. When the timer stops, rounding applies automatically. Your entries are already formatted for the client's contract. No manual adjustment, no forgetting which client wants what.