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Features

Built for real support teams

Every feature solves a real problem. No bloat, no learning curve.

Core Features

Email Integration

Your inbox becomes your ticket queue

  • Connect Gmail, Outlook, or any IMAP inbox in 2 minutes
  • Emails automatically become trackable tickets
  • Reply from Tiketti, customer sees a normal email
  • Thread history preserved across all messages
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Time Tracking

Know exactly where your hours go

  • Auto-start timers when you open tickets or reply
  • Timer follows you across tickets - never lose a minute
  • Per-client billing rules and rounding
  • One-click export for invoicing
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Team Management

Everyone sees what they need, nothing more

  • Invite team members with specific roles
  • Custom permissions for each role
  • Set individual hourly rates per team member
  • Activity visible in ticket timeline
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Companies & Contacts

Know your customers across every ticket

  • Contacts created automatically from emails
  • See all tickets from same company together
  • Set company-specific rates and currencies
  • Domain matching groups people by company
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Business Rules

Automate the routine decisions

  • Auto-assign based on sender or content
  • Auto-label by keywords
  • Trigger actions on status changes
  • Reduce manual sorting
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Labels & Organization

Find any ticket in seconds

  • Color-coded labels for visual organization
  • Filter and search by any combination
  • Create your own categories
  • Apply multiple labels per ticket
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Multi-tenant Architecture

One account, multiple businesses

  • Manage multiple brands from one login
  • Separate ticket prefixes per organization
  • Data completely isolated between tenants
  • Switch between organizations instantly
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Saved Views & Filters

Your most-used searches, one click away

  • Save any filter combination as a view
  • Share views with your team
  • Pin views to your sidebar
  • Quick access to what matters most
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Bulk Actions

Update fifty tickets in two clicks

  • Select multiple tickets at once
  • Mass-assign, label, or close
  • Move tickets between queues
  • Apply consistent changes instantly
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Audit Log

Complete history for compliance and clarity

  • Track every change to every ticket
  • See who did what and when
  • Export logs for compliance audits
  • GDPR-ready data trail
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Public API

Build exactly what you need

  • RESTful API for all operations
  • Create tickets from any system
  • Sync data with your tools
  • Automate custom workflows
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Visual Workflow Builder

Point-and-click automation for everyone

  • Drag-and-drop workflow editor—no code required
  • Trigger rules on ticket create, update, or time-based events
  • Chain multiple conditions and actions together
  • Test workflows before activating them
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On the Roadmap

Features we're building based on customer feedback

Coming Soon

Customer Portal

Let customers help themselves

  • Customers submit tickets without email
  • Track ticket status in real-time
  • Reduce back-and-forth emails
  • Branded to match your company
Coming Soon

SLA Policies

Never miss a deadline

  • Set response time targets per priority
  • Business hours and holiday support
  • Automatic escalation when breached
  • Visual indicators on every ticket
Coming Soon

Canned Responses

Reply faster with templates

  • Save common replies as templates
  • Insert with keyboard shortcuts
  • Variables like customer name auto-fill
  • Organize by category
Coming Soon

Analytics & Reports

See what's actually happening

  • Ticket volume over time
  • Response time metrics
  • Agent performance dashboards
  • Export to CSV
Coming Soon

AI Suggestions

Smart assistance, not replacement

  • Suggested replies based on history
  • Auto-categorization of new tickets
  • Knowledge base integration
  • You stay in control
Coming Soon

Document Library

All your files in one place

  • Version history for every document
  • Attach files directly from library
  • Full-text search across documents
  • Control visibility per document
Coming Soon

Integrations

Connect everything you use

  • Slack and Microsoft Teams notifications
  • Create tickets from chat messages
  • Connect 5000+ apps via Zapier
  • Sync data automatically
Coming Soon

Customer Satisfaction

Know if customers are happy

  • Automatic survey after resolution
  • Simple one-click rating
  • Track satisfaction trends
  • Identify service issues early
Coming Soon

Mobile App

Support from anywhere

  • Full ticket management on iOS/Android
  • Push notifications for new tickets
  • Reply and update on the go
  • Perfect for field service teams
Coming Soon

Internal Knowledge Base

Agent-only documentation

  • Private guides for your team
  • Link to articles from tickets
  • Search while composing replies
  • Keep institutional knowledge safe

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