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Privacy Policy

Last updated: 2024-12-30

1. Introduction

Tiketti ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing service.

We comply with the General Data Protection Regulation (GDPR) and Finnish data protection laws.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and organization details when you register
  • Profile Information: Job title, phone number, and profile picture
  • Ticket Data: Support tickets, messages, attachments, and time entries you create
  • Payment Information: Billing address and payment details (processed by our payment provider)

2.2 Information Collected Automatically

  • Usage Data: Features used, pages visited, and actions taken
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and referring URLs

2.3 Information from Third Parties

  • Email Providers: When you connect Gmail, Outlook, or other email accounts, we access email content to create tickets
  • OAuth Providers: Basic profile information when you sign in with Google or Microsoft

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage trends and preferences
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract Performance: To provide you with our services
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligations: To comply with applicable laws
  • Consent: For marketing communications (which you can withdraw at any time)

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Cloud hosting, email delivery, payment processing, and analytics providers
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Storage and Security

Your data is stored on servers located in the European Union (Finland). We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption in transit (TLS) and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Regular backups and disaster recovery procedures

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, accounting, or security purposes for up to 7 years.

8. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, contact us at privacy@tiketti.app.

9. Cookies

We use cookies and similar technologies for:

  • Essential Cookies: Required for the service to function
  • Analytics Cookies: To understand how you use our service
  • Preference Cookies: To remember your settings

You can manage cookie preferences through your browser settings.

10. International Data Transfers

Your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the service.

13. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Tiketti Oy
Email: privacy@tiketti.app
Helsinki, Finland

You also have the right to lodge a complaint with a supervisory authority, particularly in the EU Member State of your residence. In Finland, this is the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).