Email Integration

Connecting your email takes just two minutes. For Gmail and Outlook, use secure OAuth - no passwords stored, just click to authorize. For other providers, add your IMAP credentials and you're set. Once connected, every incoming email automatically creates a ticket. The sender becomes a contact, the subject becomes the ticket title, and the full message is preserved. When you reply from Tiketti, your customer receives a normal email - they never need to learn a new system or create an account. Thread history stays intact across multiple replies. Whether a conversation spans days or weeks, every message is linked together. Attachments are saved automatically. Nothing gets lost in the shuffle.

Shared inboxes create chaos. Emails get buried, two people reply to the same message, and there's no way to know who's handling what. When a customer follows up, you're searching through threads trying to piece together the history. With Tiketti, every email has a clear owner and status. You can see at a glance which tickets are open, who's assigned, and what needs attention. No more "did anyone reply to this?" moments. No more duplicate responses embarrassing your team. Support teams handling 50+ emails per day report they never miss a message after switching. The difference isn't just organization - it's confidence that nothing falls through the cracks.

Gmail and Microsoft 365 connect with one click using OAuth. No IT department needed, no server configuration. Just authorize and start receiving tickets. For self-hosted email or enterprise setups, IMAP connection works with any standard mail server. Enter your server details, and Tiketti handles the rest - polling for new messages, syncing replies, managing the connection. You can connect multiple email addresses to the same organization. Support@, sales@, billing@ - each becomes a source of tickets, all managed from one dashboard.