Team Management

Adding team members takes seconds. Send an invite, they accept, they're in. Assign a role that matches their responsibilities - Admin, Agent, or Viewer - and they immediately see exactly what they should. Each role comes with appropriate permissions. Agents handle tickets and log time. Managers access reports and team performance. Viewers can follow tickets without making changes. You can customize permissions for each role to match your workflow. Set individual hourly rates per team member for accurate billing. When they log time, their rate applies automatically. The ticket timeline shows who did what, so there's never confusion about who handled an issue.

Not everyone needs to see everything. External contractors should only see tickets assigned to them. Junior agents might not need access to billing information. Managers need the big picture without getting pulled into individual tickets. Role-based permissions solve this naturally. Each person logs in and sees a dashboard tailored to their responsibilities. No overwhelming interfaces, no sensitive data exposed accidentally, no "you shouldn't have seen that" moments. For compliance-focused organizations, this separation matters. Auditors can verify who had access to what. GDPR requests can be handled by specific team members. The audit log tracks every action, so accountability is built in.

Growing from 2 people to 20? The same system works. New team members inherit role-based defaults, so onboarding is consistent. No need to configure permissions individually for each person. Tiketti doesn't charge hidden per-seat fees that make growth painful. Add team members as you need them. Your pricing is transparent and predictable. Whether you're a small agency with 3 people or a support team with dozens of agents, the structure scales. Roles, permissions, and workflows stay consistent as you grow.