For Manufacturing & Product Support
Warranty claims. Product issues. All tracked.
From warranty claims to technical support, Tiketti helps you track product issues, identify patterns, and maintain customer relationships.
Sound familiar?
Warranty claim mess
Claims come via email, phone, distributors. Tracking warranty status and expiration is manual work.
Product issue patterns
The same defect appears across different customers. You spot it too late because data is scattered.
Distributor communication
End customers contact distributors who contact you. Information gets lost in the chain.
How Tiketti helps
- Link tickets to products and serial numbers
- Track warranty status per product
- Labels for defect types and root causes
- Distributor portal for multi-tier support
- Time tracking for service technicians
- Export data for quality analysis
"We identified a production defect pattern three weeks earlier than we would have with our old system. Saved us a major recall."
Real-world examples
Warranty claim
Customer reports defect with serial number. System shows warranty status. Technician logs time. Claim approved or denied with audit trail.
Product recall
Defect pattern identified. Find all affected products by label. Contact customers proactively. Track replacements.
Technical support
Customer needs installation help. Technician logs time. Solution documented. Next customer with same issue gets faster help.
Ready to simplify
your support?
Join teams who switched from email chaos to organized ticketing.
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