Companies & Contacts

When someone emails your support, they automatically become a contact. No data entry required. Their name, email, and company are captured from the message. Every future ticket from them is linked to their profile. Domain matching works behind the scenes. John@acme.com and Sarah@acme.com are automatically grouped under Acme Corp. When either of them reaches out, you see the company's full history - every ticket, every resolution, every interaction. Set company-level preferences that apply to all their contacts: billing rates, preferred currency, notes about their account. When you need context about a customer, it's all there in one place.

"Can you remind me what we discussed last time?" This question shouldn't require digging through old emails. With contact history, you see every previous ticket instantly. The customer feels remembered, even if a different team member is handling them. For agencies and service businesses, knowing the customer is essential. Is this a VIP account? Have they had issues before? What's their billing situation? Contact profiles answer these questions before you even open the ticket. The result is more personal support without the overhead. New team members can provide the same quality as veterans because the context is built into the system.

You don't need to maintain a contact database manually. Contacts are created automatically from incoming emails. Companies are formed automatically from domain patterns. The system organizes itself. Found duplicate contacts? Merge them with a click. The person's history combines, and all their tickets stay linked. Incorrect company assignment? Move contacts between companies easily. For businesses that need a simple CRM integrated with support, the contact system provides exactly that - without the complexity of a separate tool.