Visual Workflow Builder

Start with a trigger: "When a ticket is created" or "When priority changes to high." Add conditions: "If company is VIP" or "If no response in 24 hours." Then define actions: assign to a team, add a label, send a notification, or escalate automatically. The visual canvas shows your entire workflow at once. Drag to rearrange, click to edit, toggle to enable or disable. No hidden settings, no mysterious behavior. What you see is exactly what runs. Each workflow activates instantly when conditions match. No batch processing delays, no scheduled runs to wait for. The moment a ticket meets your criteria, the automation fires.

Your best support manager knows exactly where each ticket should go. Now capture that expertise in a workflow anyone can understand. VIP clients route to senior agents. Technical issues go to engineering. Billing questions reach finance. Time-based triggers catch what falls through the cracks. Ticket open for 48 hours with no response? Escalate to manager. Priority changed to urgent but still unassigned? Alert the team lead. Customer replied but ticket is closed? Reopen and notify. Combine conditions for precision. Route tickets from enterprise clients about billing to your senior finance specialist. Send after-hours urgent tickets to the on-call team. The logic is yours to define.

Create a workflow in five minutes, save hours every week. The rules you define run 24/7 without supervision. No one needs to remember the routing logic, check the triage criteria, or manually escalate overdue tickets. Test before you deploy. Preview mode shows which existing tickets would match your conditions. Verify the logic works before enabling. When you're confident, flip the switch and let automation take over. Version history tracks every change. See who modified a workflow and when. Roll back if something goes wrong. Your automation logic is documented and auditable, just like your code.