Public API

The Tiketti API isn't an afterthought - it's the same interface our own applications use. Every feature available in the web interface is available through the API. Create tickets, update statuses, add messages, manage contacts, log time - all programmatically. RESTful design means any programming language works. Python, JavaScript, Ruby, Go, PHP - if it can make HTTP requests, it can talk to Tiketti. No special SDK required, though we provide them for convenience. Authentication uses standard API keys with granular permissions. Create keys that can only read tickets, or keys with full administrative access. Revoke them instantly if needed. Your integrations stay secure.

Your ticketing system doesn't exist in isolation. It connects to CRM, billing, project management, communication tools. The API makes these connections seamless. Push tickets to Tiketti from your web application's error handler. Pull resolved tickets into your project management tool. Sync contacts with your CRM automatically. Send time entries to your invoicing system when they're logged. Webhooks notify your systems when events happen. New ticket created? Send a Slack message. Ticket priority changed to urgent? Page the on-call engineer. Status changed to resolved? Update the customer portal. Real-time reactions to real-time events.

No software vendor anticipates every customer need. That's why a complete API matters. When your workflow is unique, build the integration yourself. When off-the-shelf doesn't fit, create something that does. Custom dashboards pulling live ticket data. Internal tools that create pre-configured tickets. Automations that route tickets based on your business logic. Reporting systems that aggregate data your way. Developer documentation covers every endpoint with examples. Test in our sandbox environment before going live. Our support team helps when you get stuck. The API isn't just available - it's fully supported.