Multi-tenant Architecture

Managing support for multiple companies shouldn't mean multiple logins, multiple browser tabs, or multiple headaches. Tiketti's multi-tenant architecture lets you run completely separate organizations from a single account. Each organization gets its own ticket prefix (ACME-1234, BETA-5678), its own team members, its own customers, its own settings. To customers, each looks like a completely separate company. To you, it's one dashboard with an instant organization switcher. Whether you're an agency managing client support, a holding company with multiple brands, or a consultant serving different businesses - switch context in one click without logging out.

This isn't just visual separation - it's architectural. Each organization's data lives in complete isolation. Team members from one organization can never accidentally see tickets from another. Customers are scoped to their organization only. Row-level security enforces this at the database level. It's not just permission checks in the application - the data is physically separated. Even if something went wrong in the code, the wrong data simply can't leak. For compliance-conscious industries, this matters. Healthcare, finance, legal - sectors where data separation isn't optional. Each organization can meet its own compliance requirements independently.

Agencies managing client support face a unique challenge: each client wants their own branded experience, but you need efficient operations. Multi-tenant is built for this exact scenario. Set up each client as a separate organization. They get their own ticket prefix, their own team assignments, their own billing rates. Run reports per client. Invoice each separately. But manage everything from your single agency dashboard. Client teams can have their own logins without seeing other clients. Your agency staff can switch between clients instantly. One tool, unlimited clients, complete separation where it matters.