Audit Log

Who changed that ticket status? When was it reassigned? Who added the internal note? In most systems, these questions require guesswork or asking around. With audit logs, the answer is one click away. Every modification to every ticket is recorded: status changes, assignments, label additions, priority updates, custom field edits. Each entry shows who made the change, when they made it, and what the previous value was. This isn't just for compliance - it's for clarity. When a customer asks "what happened to my ticket?", you can trace the entire journey. When something seems wrong, you can investigate without interrogating your team.

GDPR, SOC 2, ISO 27001 - compliance frameworks all require audit trails. With Tiketti, you're compliant from day one without special configuration or expensive add-ons. Export logs filtered by date range, user, ticket, or action type. Hand auditors exactly what they need in the format they want. No scrambling before audits, no manual log compilation. For industries with strict requirements - healthcare, finance, legal - this isn't optional. Every access, every change, every action is documented. Your compliance officer will thank you.

Audit logs aren't about catching mistakes - they're about building trust. When team members know their actions are recorded, accountability becomes natural. When disputes arise, facts resolve them. Customer claims their issue was mishandled? Check the log. Team member says they responded last week? Verify it. Something went wrong? Trace the exact sequence of events without blame games. The log is immutable - entries can't be deleted or modified. What happened is what's recorded. This creates confidence in your support operation for customers, management, and regulators alike.