Bulk Actions

Support queues grow. What starts as a few tickets per day becomes dozens. Managing them one-by-one doesn't scale. Bulk actions let you handle volume without proportional effort. Select tickets with checkboxes, or use "select all matching filter" to grab hundreds at once. Apply the action - close, assign, label, change priority - and it happens instantly to all selected tickets. The weekly cleanup that used to take an hour of clicking now takes two minutes. Select all resolved tickets from the past week, close them all. Your queue stays clean without burning time.

A team member leaves suddenly. Their queue has forty open tickets. Without bulk actions, you're reassigning each one manually - clicking, selecting a new owner, saving, repeating forty times. With bulk actions, select all tickets assigned to the departing person. Reassign them all to another team member (or distribute round-robin) in one operation. A disruptive situation becomes a two-minute task. The same applies when roles change. Moving someone to a different department? Shift their tickets in bulk. Restructuring teams? Redistribute workload without the manual grind.

You've decided to implement a new labeling system. Great idea - but you have 500 existing tickets without the new labels. One by one would take forever. Bulk labeling solves this. Filter for tickets that should have a label, select all, apply the label. Your new organizational system applies to history, not just future tickets. Changing priorities? Updating statuses? Migrating between workflows? Bulk actions make retroactive changes painless. Your organizational improvements apply everywhere, immediately.