Labels & Organization

Every team organizes differently. An agency might label by client. A product company labels by feature area. A service team labels by request type. Tiketti lets you create whatever structure makes sense for your workflow. Create as many labels as you need with custom colors for instant visual recognition. "Urgent" in red. "Billing" in green. "Feature Request" in blue. When you glance at your queue, you immediately know what you're dealing with. Labels aren't exclusive - apply multiple labels to a single ticket. A billing question from a VIP client about your mobile app? That's three labels working together to provide complete context at a glance.

A queue of 200 tickets becomes manageable when you can filter instantly. Click "Urgent" to see only urgent tickets. Add "Billing" to narrow further. Combine any labels to find exactly what you need. The search bar works with labels too. Type "label:urgent status:open assigned:me" and see your urgent open tickets immediately. Complex queries become simple when labels provide the structure. Save your favorite filter combinations as views. "My urgent tickets" or "Unassigned billing questions" become one-click destinations instead of repeated filter setups.

Labels work best when the whole team uses them consistently. Create a standard set of labels that everyone applies the same way. New team members learn your categorization system immediately. Business rules can apply labels automatically. Emails containing "invoice" get the Billing label. Tickets from specific domains get the VIP label. The system enforces consistency without manual effort. For compliance and reporting, labels create trackable categories. How many urgent tickets this month? How many billing questions? Labels turn your ticket data into actionable insights.