Saved Views & Filters

Every support manager has a few go-to searches. Urgent unassigned tickets. Tickets awaiting customer response. This week's resolved issues. Typing these filters manually every day wastes time and invites mistakes. Saved views capture your filter logic permanently. Click once, save with a name, access it from your sidebar forever. The filter combination that took 30 seconds to build now takes one click. The search you run every morning becomes automatic. Pin your most important views to the top of your sidebar. When you open Tiketti, your priority tickets are already there waiting - no clicking, no typing, no remembering the right combination.

A new team member joins and needs to know which tickets require attention. Instead of explaining your filter logic, share a view. They click it and see exactly what you see. Team-shared views create consistency. Everyone uses the same definition of "urgent tickets" because they're all using the same view. No interpretation differences, no tickets falling through because someone filtered differently. Views can be personal or team-wide. Keep your individual workflow views private. Share the ones that help everyone stay aligned. Mix personal efficiency with team coordination.

Different roles need different perspectives. An agent needs their personal queue. A manager needs the team overview. A billing specialist needs payment-related tickets. Each gets a view tailored to their workflow. Combine any filters: status, assignee, label, priority, date range, customer, company. Views support all of them. "My urgent tickets from VIP clients created this week" becomes a single click. Views update in real-time. As tickets change, your view reflects the current state. No manual refresh, no stale data. The queue you're looking at is always accurate.